True Star Transit

The challenge

Every shipment needs coordinated decisions across several teams. Orders come with different locations, dates, quantities and temperature requirements; operators need current driver updates and a clear view of delays; the TST Cold warehouse must know which loads arrive and which orders leave; and finance needs delivery evidence and approved charges before paying carriers and billing customers.

What we did

• Orders and loads — one record links the customer order (PO, locations, dates, quantity, temperature, charge) to the truck movement (carrier, driver, appointments, rate).
• Load planning — combine compatible orders by location, date, pallet space, weight and temperature, with capacity checks and soft / hard batch rules.
• Carrier booking — assign carrier and driver, negotiate the rate, generate the rate confirmation and attach the signed document.
• Over-the-road tracking — inbound and outbound views of active, late, issue and upcoming loads, with temperature data from the trailer.
• TST Cold warehouse — Traffic Control and Manifest pages for receiving and shipping at the door.
• Exceptions — customer revisions, subloads for new delivery locations, extra costs and a full change history.
• Accounting — Accounts Payable for carrier payments and Accounts Receivable for customer billing, backed by proof of delivery.
• Customer Portal — customers see their orders and submit revision requests.

The result

One shared operational record for the whole shipment lifecycle: planning, transportation, warehouse and accounting teams work from the same order and load data, late loads and exceptions surface earlier, and customers get their own window into their orders.